Refund policy

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for your first subscription order, allowing you to try Brokoli with complete confidence. You have 30 days from the date of receiving your item to request a refund. This policy applies only to subscription orders and only to your first purchase with Brokoli.

To request a refund, contact us at info@brokoli.store.

If your refund request is accepted, we'll process a full refund back to your original payment method. You do not need to send the product back to us.

Eligible refunds will receive 100% of the value of your order, including any taxes paid. Express shipping charges, if selected at checkout, are not refundable.

You can always contact us for any refund questions at info@brokoli.store.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, like opened perishable goods. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds

We will notify you once we've reviewed your request and let you know if the refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please remember it can take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your refund was approved, please contact us at info@brokoli.store.